Support
How can we help?
Answers to common questions about Mixaro. If you don't find what you need, write to us. We reply within two working days.
Getting started
Is Mixaro free?
Yes. Mixaro is free to download and play. Every level can be finished without paying. Optional purchases include removing ads, drop packs and cosmetic items.
Do I need an internet connection?
No. You can play offline. A connection is only needed to watch optional reward ads and to make purchases.
How do I change the language?
Open Settings in the game and choose a language. Mixaro is available in English, Hebrew, Spanish, French, German, Italian and Portuguese.
Progress and devices
Where is my progress saved?
On your phone. If Android backup is turned on, your progress can also be included in your device backup to your Google account.
How do I move my progress to a new phone?
Open Settings, go to Support and create a backup code. On the new phone, open the same screen and enter the code. Keep the code somewhere safe: anyone with it can load your progress.
I lost my progress. Can you restore it?
We do not keep copies of your progress on our servers, so we cannot restore it ourselves. If you made a backup code, enter it in Settings. If not, write to us with your support ID and we will do our best to help.
Purchases
I bought something and did not receive it.
Open Settings and tap Restore purchases while connected to the internet. If it still does not appear, write to us with your support ID and the order number from your Google Play receipt (it starts with GPA).
How do I get a refund?
Purchases are processed by Google Play. You can request a refund from your Google Play order history, or contact Google Play support. We do not have access to your payment details.
How do I stop a child from making purchases?
Before any real-money purchase, Mixaro asks a question for a grown-up. You can also turn on purchase authentication in the Google Play settings. Our parents guide explains how.
Ads
Why do I see ads?
Ads let us keep Mixaro free. Some ads appear between levels, and some are optional ads you can watch for a reward.
How do I remove ads?
Buy "Remove ads" in the game shop. It removes ads shown between levels for good. Optional reward ads stay available if you want the rewards.
Contacting us
What is my support ID?
A short code shown in Settings under Support. It is random and not linked to your name. Include it in your email so we can help you faster, for example by sending a gift code that works only in your game.
Writing to us
To help us answer quickly, include your support ID (Settings, then Support), your phone model, and what happened. A screenshot helps too.